We value transparency and fairness. Please read this Refund and Returns Policy carefully before making any purchase from The Hasanah Group.
Digital Products & Events Policy
All purchases made for digital products, online summits, workshops, training programs, webinars, or virtual events are generally considered final.
As these are digital services that provide immediate or scheduled access, returns are not applicable once access is granted.
Refund Eligibility (Conditional Refund)
We may offer a conditional refund under the following circumstances:
To be eligible for a refund:
Once reviewed and approved, the full entry fee will be refunded to your original payment method.
Non-Refundable Cases
Refunds will not be provided if:
Processing Time
Approved refunds will be processed within 5–7 business days, depending on your payment provider, bank, or Mobile Financial Service (MFS).
Please note that processing times may vary beyond our control.
Policy Updates
The Hasanah Group reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our official platform.
Agreement
By purchasing or registering for any digital product, event, or service offered by The Hasanah Group, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
