Thank you for choosing The Hasanah Group as your trusted provider of products and services.
This Delivery Policy outlines the terms and conditions related to the delivery of physical and digital products, as well as service fulfillment, offered by the Group and its affiliated business units.
By placing an order with The Hasanah Group or any of its concerns, you agree to comply with and be bound by the following delivery terms.
Order Processing Time
Orders are generally processed within 2–7 business days from the date of order confirmation, depending on the nature of the product or service.
Processing timelines may vary based on:
Customers will be notified in case of any significant delay.
Delivery Methods
The Hasanah Group offers multiple delivery methods based on the type of product or service, including:
Delivery method availability may vary depending on location and product type.
Shipping Addresses
Customers are responsible for providing accurate, complete, and up-to-date delivery information at the time of order placement.
The Hasanah Group shall not be held responsible for:
Resulting from incorrect or incomplete address details provided by the customer.
Shipping Restrictions
Certain products or services may be subject to:
Customers are responsible for reviewing and complying with such restrictions before placing an order.
Delivery Confirmation
Upon successful delivery:
For digital products or services, delivery will be completed through:
Customers are responsible for reviewing and complying with such restrictions before placing an order.
Delivery Delays
While The Hasanah Group strives to meet all estimated delivery timelines, delays may occur due to factors beyond our control, including but not limited to:
We appreciate customers’ understanding in such circumstances.
Returns Due to Non-Delivery
If a product is returned to The Hasanah Group due to non-delivery caused by:
The customer may be required to bear additional delivery or re-shipment costs.
Policy Updates
The Hasanah Group reserves the right to update or modify this Delivery Policy at any time without prior notice.
Any changes will be effective immediately upon publication on the official platform.
